Frequently Asked Questions

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What is the estimated delivery time for my order?

Shipping of products may take up to 2 weeks. Please note that if you do not live in the US or UK, shipping your goods may take longer than expected.

What are the conditions for returns?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return under certain conditions. Unfortunately, we cannot accept returns for offers, clearance items or gift certificates. In addition, as a customer, you are responsible for return shipping costs.

How do I initiate a return?

To initiate a return, please contact us at If your return is accepted, we will send you a return label and instructions on how and where to send the package.

What should I do if my item is defective, damaged or wrong?

Please check your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item. We will assess and resolve the problem.

Can I return all products?

Certain types of items cannot be returned, including perishable goods (such as food, flowers or plants), custom products (such as special orders or personalized items) and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.

Can I exchange my item?

The quickest way to make sure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

How is my privacy protected?

We care about your privacy and only process data necessary for our services. Your data will never be made available to third parties for commercial purposes. For more information, please see our privacy policy.Note: Make sure customers are encouraged to read the full privacy policy for more detailed information on data processing and their rights regarding personal data.